Gaming at Highland99 is meant to be an enjoyable, controlled form of entertainment. We take responsible gambling seriously — not as a regulatory checkbox, but as a genuine commitment to the wellbeing of every player on our platform. Whether you're betting on Liga Super Malaysia matchdays or playing live Baccarat, staying in control always comes first.
At Highland99, we understand that for most of our players across Kuala Lumpur, Penang, Johor Bahru, and beyond, gaming is exactly what it should be — an enjoyable, social way to follow sports they love or try their luck on a favourite slot. The vast majority of players engage with our platform responsibly, within means they've deliberately set for themselves, and without any negative impact on their lives.
However, we also recognise that for a small number of players, gambling can develop into a problem — one that affects finances, relationships, and mental health. Problem gambling does not discriminate. It can affect players who have been gaming casually for years just as easily as it can affect someone new to the platform. The triggers can be subtle: a difficult period at work, financial stress, or simply an escalating pattern of chasing losses.
This is why Highland99 builds and maintains a comprehensive suite of responsible gambling tools — not because we are required to, but because we believe the long-term health of our platform and our player community depends on it. We would rather lose short-term revenue from a player who needs a break than allow someone to continue gambling when it is clearly causing harm.
Our responsible gambling framework covers four areas: clear age restrictions, practical account-level tools that players can activate instantly, transparent information about the risks of gambling, and signposting to professional support services available in Malaysia and internationally. The rest of this page explains each of these in detail.
Only gamble with money you can afford to lose — never use rent, bill money, or funds earmarked for essential expenses.
Set a time limit before each session and stick to it. Step away when your time is up, regardless of whether you are winning or losing.
Do not chase losses. Increasing bets to recover money lost is one of the most common paths into problem gambling territory.
Treat gambling as entertainment, not as a way to make money. The house always holds an edge — every game is designed that way.
Talk to someone if gambling starts affecting your mood, relationships, sleep, or finances. There is no shame in seeking support early.
Take regular breaks, even during winning streaks. Fatigue and emotional highs both impair judgement when placing bets.
Highland99 imposes a strict minimum age of 21 years for all registered players. This is not merely a terms-and-conditions formality — it is a hard technical requirement enforced at the point of registration and subject to continuous verification throughout your time on the platform.
During the registration process, you are required to provide your date of birth. Accounts suspected of being held by persons under 21 are flagged for mandatory identity verification. Where a player cannot provide satisfactory proof of age — a Malaysian MyKad, passport, or equivalent government-issued document confirming they are 21 or older — the account will be suspended immediately pending investigation.
Any winnings accrued by a player who is confirmed to be under 21 will be forfeited in full. Deposited funds may be retained pending investigation and will be returned only after Highland99 is satisfied with the resolution of any regulatory reporting obligations. The account will be permanently closed.
Every Highland99 player has access to these tools directly within their Account Settings — free of charge, active immediately upon request, and with no negative mark on your account for using them.
Set a daily, weekly, or monthly cap on how much you can deposit into your Highland99 account. Reductions take effect immediately and cannot be reversed for 24 hours, giving you a genuine cooling-off window. You can set this limit as low as RM 0 for a complete deposit freeze without closing your account.
Define a maximum loss threshold over a daily, weekly, or monthly period. Once your net losses hit the limit you've set, no further wagers can be placed for the remainder of that period — regardless of whether you have a remaining balance. This is one of the most effective tools for preventing loss-chasing behaviour.
Configure in-session notifications to alert you when you've been playing for a set duration — 30 minutes, 1 hour, 2 hours, or a custom interval you choose. Time awareness is one of the simplest and most underrated responsible gambling tools. Immersive games like live casino tables make it easy to lose track of how long you've been playing.
Take a temporary break from gaming without permanently closing your account. Cool-off periods are available from 24 hours up to six weeks. During a cool-off, your account is suspended for gameplay and deposits only — you can still log in to review your transaction history or request a withdrawal of your existing balance.
Self-exclusion permanently closes your account for a minimum period of six months, with options extending to one year, two years, five years, or permanent exclusion. Once activated, self-exclusion cannot be reversed for the chosen duration — no exceptions. During exclusion, we will make every reasonable technical effort to prevent you from accessing the platform. Any remaining real-money balance will be returned to you.
View a complete, transparent history of your deposits, withdrawals, wagers, wins and losses at any time directly from your account dashboard. A clear picture of your actual gambling activity — including your net position over the past 7, 30, or 90 days — is one of the most grounding tools available. We encourage all players to review this regularly.
| Limit Type | Minimum Setting | Maximum Setting | Takes Effect | Reduction Delay | Increase Delay |
|---|---|---|---|---|---|
| Daily Deposit Limit | RM 0 | No upper cap | Immediately | Immediate | 24 hours |
| Weekly Deposit Limit | RM 0 | No upper cap | Immediately | Immediate | 7 days |
| Monthly Deposit Limit | RM 0 | No upper cap | Immediately | Immediate | 30 days |
Problem gambling often develops gradually. Many players who develop difficulties did not notice the signs early because each individual change seemed small. Here are some of the most common warning signs to watch for in yourself or someone close to you:
Spending more money or time gambling than you originally planned, repeatedly.
Gambling to escape stress, anxiety, depression, or difficult life circumstances.
Borrowing money, selling possessions, or using bill money to fund gambling activity.
Feeling restless, irritable, or anxious when you are not gambling — or when you try to stop.
Lying to friends, family members, or employers about the amount of time or money you spend on gambling.
Repeatedly trying to cut back or stop gambling and finding that you cannot follow through.
Chasing losses — continuing to bet in order to win back money you have already lost.
Gambling affecting your work performance, sleep quality, or personal relationships.
Honest reflection is the first step. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact a professional support service or speak to our team about activating self-exclusion.
Have you ever gambled with more money than you could afford to lose?
Has gambling ever caused serious arguments or tension with people close to you?
Have you ever felt the need to gamble with increasing amounts to get the same level of excitement?
Have you ever borrowed money — from family, friends, or a lender — specifically to fund gambling?
Have you ever lost time at work or school because of gambling?
After losing, do you feel a strong urge to return quickly and win your money back?
Have you ever hidden gambling activity from a partner, family member, or close friend?
Self-exclusion is a powerful and permanent step. Once activated, it cannot be reversed until the chosen exclusion duration has elapsed. We have deliberately made it easy to activate and difficult to undo — this is intentional, not a design oversight. Here is how the process works:
Reach out via 24/7 live chat or by emailing [email protected]. State clearly that you would like to activate self-exclusion and the duration you prefer (six months, one year, two years, five years, or permanent).
We will ask you to confirm your identity to ensure the exclusion is applied to the correct account. This step protects you from inadvertent exclusions and ensures the action is voluntary and deliberate.
Your account will be suspended for gambling and deposits within minutes of confirmation. Our team will also remove you from all marketing communications immediately. Any remaining real-money balance is retained safely and returned to you via your preferred payment method.
When your chosen exclusion period ends, your account does not automatically reactivate. You must contact support and complete a brief reinstatement review — including a mandatory 24-hour cooling-off period — before access is restored. If you remain uncertain, we will always recommend extending the exclusion.
Highland99 is an online gaming platform, not a counselling service. If you or someone you know is struggling with gambling, please reach out to a qualified professional organisation. The following services are mentioned for informational purposes — Highland99 has no commercial affiliation with any of them.
The Malaysian government's 24-hour social services helpline. Talian Kasih provides free, confidential support for a wide range of personal crises including financial stress and problem gambling. Calls are free from any Malaysian mobile or landline. The service is available in Bahasa Malaysia and English.
Hotline (text only): 15999GamCare is one of the world's leading providers of free information, advice, and counselling for problem gambling. Originally UK-based, GamCare resources including their online chat service and self-help forums are accessible internationally and have been used by Malaysian players seeking support in English.
Website: gamcare.org.uk (no active link — please search directly)Available through Hospital Universiti Kebangsaan Malaysia (HUKM), Hospital Kuala Lumpur, and other public hospitals throughout Malaysia. Problem gambling is a recognised mental health condition and can be addressed through the mental health and addiction services departments of major Malaysian public hospitals — in Kuala Lumpur, Penang, Johor Bahru, and elsewhere.
Access via your nearest government hospital or clinicIf you are a parent or guardian and share a device with a minor, we strongly recommend taking steps to prevent them from accessing gambling websites. Parental control and content filtering software can help. Third-party tools such as Net Nanny, Qustodio, and the parental controls built into Android and iOS devices can be configured to block gambling-related content. These tools are independent of Highland99 — we mention them as practical options, but we have no commercial relationship with any of them.
Additionally, always log out of your Highland99 account when you are not actively using it, and ensure your account credentials are never accessible to anyone under the age of 21. If a minor has accessed your account, contact us immediately. We also strongly recommend setting up a separate, password-protected user profile on any shared device to create a clear separation between adult and minor-accessible content.
If you're in a good place and gaming responsibly, come and enjoy everything Highland99 has to offer — from Liga Super Malaysia betting to live casino and 500+ slots. If anything feels off, our tools and support team are here.
For players aged 21 and above only. If gambling stops being fun, it's time to stop.
Talian Kasih: 15999 | GamCare: gamcare.org.uk